FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

What materials are Diyue used in the products?

The products of Diyue are made from premium food grade 304 stainless steel panel combined with aluminum honey comb core. Stainless steel is extremely durable, waterproof, anti-warp and not absorb moisture, split, rot, swell. And it’s natural hygienic, no formaldehyde release, no any toxic substances, environmentally friendly. Stainless steel is the perfect choice for your kitchen!

Why Diyue?

Diyue is a manufacturer, the price offered is factory-direct sale. Diyue is using premium material but offer the lower price than similar products since we have excellent and professional purchase and cost management team to low our cost. We can offer free sample for test. Diyue is using the equipment from Switzerland, Holland and Japan to ensure the best workmanship and quality. Diyue is the best partner for both residential and commercial clients.

I don’t have the construction drawing; how to process?

The simple hand drawing on the paper is enough for us. Send us your detailed space size, window & door location and sizes, floor to ceiling height, appliances sizes, requirements and other ideas, our designer will discuss every detail and offer free CAD drawing. We will offer you sketch sample which can lead you finish the measure work.

What is the lead time?

Diyue will need about 35 working days after receive your deposit and confirmation of proforma invoice and design.

How are the cabinets delivered?

Air, sea and land transport are optional in Diyue.

How will be the cabinets packed?

Diyue cabinets have 3 packing methods. By RTA (ready to assemble) packing, the cabinets are coming in panels. You can assemble them up after receive in local. This way can save shipping cost. By semi-assemble packing, carcass is assembled and packed with carton or wood box, but without any door panel assembled. By entire assembly packing, carcass is assembled and packed with carton or wood box with all the door panels assembled.

Does Diyue do installation in local?

Yes, we can offer the installation service in local with an extra charge since we need to send our engineer there. But we recommend your local constructors who are more quickly and may lower cost. We will provide install instruction in different languages and all the parts are manufactured in international standard. Diyue also can do entire assembly package before delivery to save your local labor cost.

Who should I call for warranty?

You can contact with the same sales before and after selling, since the sales is totally understanding your order, product and requirement. You don’t need to talk to a stranger and repeat all details to him again. Diyue won’t waste our clients’ time in this way. Even for the technical problems which are not professional, the sales will communicate with our technical staffs and find the solution for you.

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